Sparex USA Returns & Refunds - Effective November 1, 2016
Returns will be accepted under the following conditions only, and all returns must have an
RMA (Return Merchandise Authorization) assigned:
Shipping Errors – Parts and Freight will be credited. Sparex must be notified of shipping errors within 7 business days.
Warranty – Parts and Freight will be credited according to our warranty terms.
Ordered in Error or Overstock – Requests for returns will be considered on an individual basis.
All of these returns are subject to restocking and repackaging charges. The freight charges are paid by the customer. Purchase invoice number must be referenced. In no case will more than 5% of previous years purchases be credited.
No cash refunds on returned parts - Credit will be applied to the customers' account after receipt and verification of parts returned. Returns will be subjected to a 15% restocking charge.
All returns must have an RMA (Return Merchandise Authorization).
To receive an RMA you must provide the Sparex Part Number and Invoice Number that the part was purchased on. Only part numbers listed on the RMA will be credited. Returned parts not listed on the RMA will not be credited and either returned at the customers expense or scrapped. Returns are sent freight prepaid ONLY to the Ohio warehouse (190 Lena Drive, Aurora OH 44202) and the box must be clearly marked with the RMA number.
Sparex Inc. warranties most items distributed by them to be free from defects in material and workmanship for a period of one year from date of purchase. Sparex Inc reserves the right to inspect any item prior to granting warranty. We pledge our support in obtaining settlement of reasonable and justifiable claims. Sparex Inc. will not assume any responsibility for loss of time, labor or crop for any warranted parts. Warranty does not extend beyond the point of installation. It is the installing mechanics responsibility to check components before and during installation. When a 3rd party is involved in installation of Sparex parts, only the product is warranted.
Items not covered by Sparex Inc standard one-year warranty:
Electrical (Starters, Alternators & Coils) – Electrical warranty is 90 days from date of installation. Electrical parts are warranted only against manufacturers defect.
Seats – Sparex Inc offers only a limited warranty on our "economy" seat range.
Spindles & Front Supports – These parts are NOT covered by warranty when installed on tractors with loaders.
Hydraulic Pumps – Returned Hydraulic Pumps will be checked by our technical department. Any pump found with contamination inside will not be warranted. Any pump found with a blown seal due to incorrect installation or rotation in the wrong direction will not be warranted. Any pump found to have been taken apart will not be warranted unless done so with prior authorization.
Pistons, Rings or Liners – Ordered without the overhaul kit are not warranted since we cannot be assured of the quality of your other components
Paint – Sparex Inc. does not control the application of its products nor the condition of the surfaces to which they are applied. Sparex Inc. offers the following limited warranty – we guarantee your satisfaction with the performance of this product when applied on a properly prepared surface according to the label directions. Specialty colors are not returnable.